Free Shipping all over Australia

Return and Exchange is also available

Shipping Policy

At De Janan, we are committed to delivering a seamless and reliable shipping experience. We ensure that your luxury fragrance reaches you safely and on time, no matter where you are in Australia.

Order Processing & Dispatch

We process all orders within 24 to 48 hours of purchase, excluding weekends and public holidays. Once your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your package in real-time.

Shipping Options & Delivery Time

Standard shipping is completely free and takes approximately 3 to 5 business days to arrive after dispatch. For those who prefer a faster option, we offer express shipping, which delivers within 1 to 3 business days for an additional charge. In select metro areas, same-day or next-day delivery may be available, depending on location and availability.

Shipping Issues & Lost Packages

If your order is delayed or lost in transit, we will work with our shipping partners to resolve the issue as quickly as possible. If you have any concerns, our customer support team is always available to assist you. If your package is returned due to an incorrect address or failed delivery attempts, you may be responsible for additional shipping fees to resend the order.

External Shipping Delays

While we strive for timely deliveries, unforeseen circumstances such as weather disruptions, courier delays, or high-demand periods may affect shipping times. We are not responsible for delays caused by external factors beyond our control, but we will do everything we can to ensure your order reaches you as soon as possible.

Customer Support & Assistance

At De Janan, we believe that receiving your signature scent should be a smooth and enjoyable experience. If you have any questions about your order, shipping, or delivery, please contact our customer support team at sales@dejanan.com.au. We are always happy to assist you.